A better answer for after-hours calls

Healthcare call management, affordable and reliable

The Clarus home page as Dozen designed it: a headline reading Better Communication. Better Care. above three panels describing call-routing accuracy, one-touch response and flat-rate pricing. — claruscare.com in 2019. Dozen designed and built the site and was responsible for it through 2020.

What we built

One web app that grew into a family of apps

Clarus set out to build an affordable, reliable application designed specifically for healthcare call management. We started with a web application for managing inbound patient calls and notifying providers, and the partnership grew from there. Today we support an array of apps handling many facets of call management, all architected and hosted in accordance with HIPAA compliance guidelines.

They arrived with the problem already named

After-hours calls were a pain point for healthcare practices.

When Clarus first approached us, they had a clear idea of the problem they wanted to solve. Managing after-hours calls was a pain point for many healthcare practices, often requiring expensive contracts in exchange for inconsistent results. Clarus wanted to create a better alternative, an affordable, reliable application designed specifically for healthcare call management, and they needed an experienced development team to help them execute that vision.

The partnership kept growing

One application became a constellation of them.

Our initial partnership with Clarus focused on building a web application for managing inbound patient calls and notifying healthcare providers. Over time that collaboration evolved to meet the new challenges Clarus encountered, and we now support an array of apps designed to handle many facets of call management. Across the work we have covered development, consulting and design.

The tech

Different challenges, different tools

Each application we have developed for Clarus presented a different set of challenges, and we have used a wide range of technologies to solve them. For apps that prioritized stability and maintainability, we used PHP/Laravel with a JavaScript front end. For mobile, we built on Android and iOS to get optimal performance and a rich look and feel. Where rapid iteration mattered most, we used a cross-platform framework to ship to both stores from one codebase.

All applications are architected and hosted in accordance with HIPAA compliance guidelines.

What we used

PHP/Laravel
AngularJS
EmberJS
Ionic
iOS
Android

Two audiences, two different days

Physicians on the move, office managers at a desk.

Each application we built for Clarus was designed with specific needs in mind. The iOS and Android apps give physicians with busy schedules targeted insight into their patients, notifying them of urgent contact and giving them a portal through which to respond quickly. For office managers, the web dashboard puts their organization’s data at their fingertips: a clean, uniform interface that makes data simple to find in just a few clicks, whether the task is managing call records or updating the office’s on-call schedule.

By the numbers

300+ Organizations supported
2,500+ People using the apps

The results

Built to keep growing

By designing and architecting the original Clarus app with an eye to the future, we have been able to iterate and add to the tool quickly and effectively, meeting each new challenge without breaking stride. Every call handled by these apps is a patient better able to connect with the healthcare resources they need.